Shipping Policy
Heydude is committed to processing your orders carefully and delivering them as quickly as possible within the United States. Below you will find details regarding order processing, shipping timelines, and related policies specific to Heydude.
Order Processing
After your payment is successfully confirmed, Heydude processes most orders within 1-3 business days. Please note that processing may take longer during major holidays or special promotional events.
Shipping Time and Costs
Once your order has left our facility, transit time typically ranges from 7 to 12 business days. In total, delivery can take up to 14 days depending on your location and carrier operations.
Shipping fees for your order are calculated automatically and displayed at checkout before you complete your purchase, ensuring transparency.
Tracking Your Shipment
Heydude will send you tracking information as soon as your order ships. Please allow a short grace period for tracking updates to appear in the carrier’s system after receiving this information.
Order Cancellations
You may cancel your Heydude order within 12 hours of purchase. To request a cancellation, please contact us promptly via email at florianudiw@gmail.com.
Returns and Refunds
- Returns are accepted within 14 days of the date your package is delivered.
- Return shipping costs must be paid by you unless the item you received was damaged, defective, or incorrect.
- Once we receive and verify the condition of your returned item, Heydude will issue your refund within 5-10 business days.
Additional Considerations
Delivery dates provided are estimates and may vary based on your final destination, customs processing delays, or carrier operations. Unexpected delays may occur due to weather conditions, transit disruptions, or national holidays beyond Heydude’s control.
If you have any questions about your order or the Heydude shipping process, please reach out to our support team by emailing florianudiw@gmail.com. We are happy to assist you.